What equipment does Freefly service/repair?
We’ll do everything we can to minimize your downtime and resolve your equipment issues without needing it to come in for service, including providing available replacement parts.
Once we’ve exhausted remote troubleshooting options, the equipment will need to be shipped to Freefly HQ in Woodinville, WA USA, for service or repairs. There are no authorized external repair options.
We are currently offering warranty repairs and paid services on the following equipment:
- Camera Ecosystem
- Wave
- Ember S5K
- Ember S2.5K
- Cinema Gimbal Ecosystem
- Mōvi Pro
- Mōvi Carbon (all payload versions)
- Mōvi XL
- Mōvi Controller
- Mōvi Wheels
- Mimic (with LCD screen)
- SL4-Ground Batteries*
- Drone Ecosystem
- Alta X Gen2 (All configurations)
- Alta X (All configurations)
- Astro (All configurations)
- Astro Max (All configurations)
- Mapping Payload (A7RIV)
- LR1 Payload
- Wiris Pro Payload
- OGI Payload
- LR1 Thermal and Thermal Pro Upgrade
- LR1 Laser Range Finder Upgrade
- SL8-Air Batteries*
- Flux O1, L1, H1
If you have Freefly equipment listed above** that needs service or repair, click on the link below to start the process:
If you just need an annual check up service, and there isn’t anything broken, damaged or not functioning with your your equipment, we offer a check up service on most of our current products. Click below to read more about each of these services and to initiate a request:
*SL batteries are not serviceable, but can be replaced under warranty. Reach out to support directly to troubleshoot SL battery issues and make a warranty claim.
**Equipment not listed on this page does not have a service option because it is not serviceable (simple items like cables), or no longer supported (discontinued). If you have a non-serviceable item that you need warranty support/replacement for, please reach out to our support team with the button below.
Still need help? Get in touch with our support team.
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